Policies

Refunds, Returns, and Exchanges

All purchases are final sale and are not eligible for refunds, returns, or exchanges. Every item sold through Repurposed Souls is an antique and may show normal wear consistent with its age. We encourage you to review all photographs carefully before completing your purchase.

If you’d like to see an item in person first, appointments are available before purchase. Just contact us to schedule one.

NOTE: All Custom work, tables and made to order items are non-refundable. Please make sure the dimensions meet your requirements before you place your order. We will work with you on color, but reclaimed wood has lots of variations and may not look exactly like the stain/paint samples.

Store Pickup

Orders selected for in-store pickup must be collected within 14 days of purchase. If an order isn’t picked up at the agreed-upon day and time, it may be canceled and will not be eligible for a refund.

Shipping (Small Items)

All parcel orders ship within 7 days of purchase. Tracking information will be sent to the email address you provided at checkout.

If a package is lost, damaged, or stolen in transit, a freight claim must be filed directly with UPS/USPS/FEDEX. Please note that Repurposed Souls is not liable for items that are lost, damaged, or stolen while in the care of the freight carrier.

Delivery (Large Items & Furniture)

For larger items and furniture pieces, please contact us to discuss delivery options. We often deliver to clients residing in Pennsylvania or a neighboring state. Additional transportation fees will apply.